Refund policy
Refund policy
Returns Policy
You may return your BAKI BEAUTY purchase for: 1) expiration shorter than 3 months; 2) wrong item; 3) damaged item. Notify us of the requested return within 24 hours from the date of delivery, and BAKI will process an exchange within 2–4 business days. If BAKI fails to meet this timeline, the client qualifies for a refund, provided the following conditions are met:
- The original packaging of the returned product has not been opened.
- The returned goods are in a new, unused condition and in their original packaging.
Return Process
- Please contact us by emailing ekhamala@baki.co.ke with the following details: the order number, the item(s) you would like to return and the reason for the return.
- After receiving return instructions from us, please package the item(s) to be returned in the original packing. Please pack the goods carefully to avoid damage in shipment.
- Most returns are processed within 2 business days after we receive your package. If your return has been accepted, we will refund the corresponding payment within a further 5–10 business days.
Damaged or Defective Items
Though we try our best to prevent items from being damaged during transportation, it is impossible to avoid a few damaged items. If you receive a damaged or defective product, you must inform us within 2 days of receipt of the product. Please contact us at ekhamala@baki.co.ke and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective, we will replace it and send you a replacement at no additional charge within 2–5 business days.